Conversational AI, also known as chatbots, are computer programs that can simulate conversation with humans. They are becoming increasingly popular as a way for businesses to interact with customers.
What is conversational AI?
Conversational AI uses natural language processing (NLP) to understand and respond to human language. NLP is a field of computer science that deals with the interaction between computers and human (natural) languages.
Benefits of conversational AI
There are many benefits to conversational AI, including:
24/7 availability: Conversational AI can be available to customers 24 hours a day, 7 days a week.
Scalability: Conversational AI can be scaled to handle large numbers of customers.
Personalization: Conversational AI can be personalized to each customer.
How conversational AI is being used
Conversational AI is being used in a wide range of applications, including:
Customer service: Conversational AI can be used to answer customer questions, resolve issues, and provide support.
Sales: Conversational AI can be used to generate leads, qualify prospects, and close deals.
Marketing: Conversational AI can be used to deliver personalized marketing messages and generate leads.